ci44 Privacy Policy — Your information is safe with us

1 Information Collection

When registering on the ci44 platform and using our services, we may collect the following types of information:

1.1 Information Provided Directly

• Full name, date of birth, and national identity card details
• Email address and contact details
• Financial information related to bKash, Nagad, Rocket, Upay, or bank accounts (for transaction processing only)
• Documents required for identity verification
• Messages and complaint details sent to customer support

1.2 Automatically Collected Information

• IP address, browser type and version
• Device identification details and operating system
• Time of site visits, page view history, and click data
• Information collected through cookies and similar tracking technologies
• Gaming activity logs and transaction history

1.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may receive relevant information about you from trusted third parties. This information is used solely to ensure the security of the platform.

2 Purpose of Information Use

ci44 uses collected information for the following legitimate purposes:

• Account registration, verification, and management
• Processing deposit and withdrawal transactions — via bKash, Nagad, Rocket, Upay, and bank transfer
• Providing customer support, resolving complaints, and managing 24/7 live chat support
• Monitoring user activity to ensure responsible gaming
• Providing relevant bonuses, promotions, and personalized offers
• Prevention of money laundering and fraud
• Platform security and technical improvement
• Fulfilling legal obligations

We never sell your information or share it with third parties beyond approved purposes.

3 Information Storage and Security

ci44 places the highest priority on the security of user information. Our security measures include:

3.1 Technical Protection

• All data transmission is secured through SSL (Secure Socket Layer) encryption
• Sensitive account information is stored in encrypted form
• Regular security audits and system updates are carried out
• Firewall and access control systems to prevent unauthorized access

3.2 Data Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, information may be retained for a set period to meet legal requirements and financial record-keeping obligations.

3.3 Response to Data Breach

If an unexpected incident affecting data security occurs, we will act promptly and notify affected users in an appropriate manner.

4 Information Disclosure and Third Parties

ci44 may share user information with third parties in the following limited circumstances:

4.1 Payment Processors

Financial information required for processing bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant payment gateways. All such partners follow their own privacy policies.

4.2 Service Providers

We use the services of trusted technology partners to operate the platform. These partners may only use the information to provide specific services as set out in their agreements.

4.3 Legal Obligations

If required as part of a court order, regulatory directive, or legal process, we will be obligated to provide information to the relevant authorities.

5 Cookie Policy

The ci44 website uses cookies and similar technologies. Cookies are small data files stored in your browser.

5.1 Purpose of Cookie Use

• Keeping login sessions active and ensuring security
• Remembering user preferences and settings
• Analyzing and improving platform performance
• Displaying relevant content and offers

5.2 Cookie Control

You can control or delete cookies from your browser settings. However, disabling cookies may limit some features of the platform.

6 User Rights

As a user of the ci44 platform, you have the following rights:

• Right to Access: You have the right to know what information we have collected about you.
• Right to Correction: If any of your information is incorrect, you may request that it be corrected.
• Right to Deletion: In certain circumstances you may request that your personal information be deleted, although this may not be fully possible where legal obligations apply.
• Right to Restrict Processing: In certain circumstances you may request that the processing of your information be limited.
• Right to Withdraw Consent: For information processed on the basis of consent, you have the right to withdraw that consent at any time.
• Right to Object: In some cases you may object to the processing of your information.

If you wish to exercise these rights, please contact our support team.

7 Child Protection

ci44 services are exclusively for adults — only for those aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If any minor attempts to create an account, this will be identified during identity verification and the account will be cancelled. If you have any information regarding this matter, please let us know.

8 International Data Transfers

To provide ci44 services, your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that data protection standards are properly maintained and that all data transfers are completed in a secure and encrypted manner.

9 Changes to the Privacy Policy

ci44 reserves the right to modify this Privacy Policy as needed. If any significant changes are made, we will:

• Publish the updated policy on the website
• Update the "Last Updated" date at the top of the policy
• Make reasonable efforts to notify users by email in the case of important changes

If you continue to use the platform after changes are made, you will be considered to have accepted the updated policy. We therefore recommend checking this page regularly.

10 Contact

If you have any questions, concerns, or information-related requests regarding this Privacy Policy, please contact us:

For more information, also visit our Terms and Conditions and Responsible Gaming pages.