❓ Frequently Asked Questions
ci44 FAQ — answers to all your questions here
From opening an account to withdrawing money via bKash, claiming bonuses, or responsible gaming — answers to any question you have about ci44 are on this page.
ci44 is a trusted online betting and casino platform in Bangladesh. New members and experienced players alike often have many questions. This FAQ page is designed to give direct and accurate answers to those questions. Below you will find 25 questions and answers arranged in five categories — click to open any question, or jump straight to a section using the tabs below.
Account and Registration
To open an account at ci44 you need an active mobile number, a valid email address, and your name and date of birth. The registration process is fully online and can be completed in just a few minutes. Please note that ci44 provides services only to those aged 21 and above.
No. Under ci44's rules, each person may hold only one account. Creating multiple accounts violates our terms of use and may result in all accounts being permanently closed. If you have any issues, contact us directly through live chat support.
Use the "Forgot Password" option on the ci44 login page. A one-time password (OTP) will be sent to your registered mobile number or email, which you can use to set a new password. If you still have trouble, get help through our 24/7 Bengali live chat.
ci44 takes identity verification seriously to ensure a safe and fair environment. You may be asked to submit an identity document (national ID card or passport) when withdrawing or for transactions above a certain amount. This is a security measure that keeps your account protected.
Yes, ci44 is fully mobile-friendly. The site runs smoothly in any smartphone browser — no separate app download needed. Log in to ci44 on both Android and iOS devices and play from anywhere.
Deposits and Withdrawals
Money deposited through bKash is generally added to your ci44 account instantly. Occasionally a network delay may cause it to take a few minutes. If more than 15 minutes pass and your balance has not arrived, contact live chat with a screenshot of the transaction.
The minimum deposit amount at ci44 is ৳100 — and this is the same for all payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. You can easily get started even with a small budget.
Yes, withdrawals via Nagad are fully supported. After submitting a withdrawal request, the money will reach your Nagad account within 5 to 30 minutes. The minimum withdrawal amount is ৳800.
ci44 generally does not charge any additional fees on withdrawals. However, your mobile banking provider (bKash, Nagad, etc.) or bank's own transaction charges may apply. Check our terms and conditions page for the latest information.
All financial transactions at ci44 are secured with SSL encryption technology. For bank transfers, providing your correct bank account number and branch details ensures the transaction is completed safely. Withdrawal time is 5–30 minutes.
Games and How to Play
BPL and all major tournament matches are available in ci44's cricket betting section. You can bet both before a match starts and during it (in-play). Bet across various markets — winning team, toss, top batter, and more. Select the right amount and market, then confirm your bet.
RTP stands for "Return to Player" — it is the theoretical average percentage of total bets that a game returns to players over the long term. For example, if a game has a higher RTP, you theoretically have a slightly better chance of winning. However, this is not a guaranteed outcome for every session — every spin is completely random.
Yes, ci44 offers live casino games from top providers such as Evolution Gaming and Ezugi. You can play live baccarat, roulette, blackjack, and many more games with real dealers. It is a genuine casino experience you can enjoy from home.
Jackpot Fishing is a popular fishing game by JILI. You aim and shoot at various fish and sea creatures shown on the screen, and earn rewards for each catch. Catching large or special creatures gives you a chance to win a jackpot. The full rules are displayed in detail within the game.
Aviator by Spribe is a crash-style game. A plane flies upward and a multiplier keeps increasing — you need to "cash out" before the plane crashes. The longer you wait to cash out, the higher the reward, but the greater the risk. It is entirely based on a Random Number Generator, so there is no fixed strategy.
All game outcomes at ci44 are determined by RNG (Random Number Generator) technology, which is completely random and not predetermined. Leading providers such as Pragmatic Play, PG Soft, and JILI ensure this fairness through independent third-party audits. ci44 is a fair play platform.
Bonus & Promotions
When you open a new account at ci44, you can receive a 100% bonus on your first deposit, up to a maximum of ৳15,000. This means if you deposit ৳15,000, you will receive an additional ৳15,000 as a bonus. The bonus is added to your account automatically — no separate code is needed.
The wagering requirement for ci44's welcome bonus is 15 times. This means you must wager the total bonus amount 15 times before you can withdraw it. For example: if you receive a ৳10,000 bonus, you will need to place a total of ৳150,000 in bets. This is a standard and fair condition in the industry.
ci44's VIP program has three tiers: Bronze (up to 0.5% weekly cashback), Silver (up to 1.0% weekly cashback), and Gold (up to 1.5% weekly cashback). You can naturally move up to higher tiers through regular play. VIP members also receive priority support and special offers.
Slot games generally offer a higher chance of completing wagering requirements, as rounds can be played quickly. However, the wagering contribution rate may vary by specific game category. For the full list, visit the Terms & Conditions page or ask via live chat.
ci44 runs special promotional offers on occasions such as Eid, the BPL season, T20 World Cup, or Pohela Boishakh. You can see active offers by logging into your account. You can also find out about the latest promotions through live chat.
Security & Responsible Gaming
Yes. ci44 keeps all your personal and financial information protected with SSL encryption technology. Your data is never sold or shared with any third party. For more details, please read our Privacy Policy page.
Yes, ci44 is for people aged 21 and above only. Opening an account or playing is strictly prohibited for minors. ci44 reserves the right to close any account where age cannot be verified.
ci44 places the highest importance on responsible gaming. If you feel that gaming is having a negative impact on your daily life, visit our Responsible Gaming page and apply for self-exclusion. Our support team is always ready to assist you.
Self-exclusion means voluntarily keeping your account temporarily closed for a set period of time. To do this, contact ci44's live chat support or send an email. No login or betting will be possible during the specified period. This is a completely free service.
ci44's customer support team provides assistance in Bengali 7 days a week, 24 hours a day. You can reach us directly through the live chat widget on the site, or by email at: [email protected]. There is no phone or WhatsApp number — all contact is via live chat and email.
Still have questions?
Contact support
Our Bengali-speaking support team is with you 7 days a week, 24 hours a day. Chat with us directly via live chat.
Login NowLive Chat
24/7 Bengali live chat support — log in to the site and click the chat button.
Email Support
[email protected] — contact us by email for detailed questions.
To learn more, visit our Responsible Gaming, Terms & Conditions and About Us pages.